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Winchester Good Accessibility Scheme – Information

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First we send out an introductory letter to all the shops, businesses and premises in each Phase outlining the Good Accessibility Scheme and that we wish to award a ‘symbol of excellence’ for their good practice;

“…so that not only customers, and potential customers, are aware of it, but also so that those who practice it know that it is appreciated and be encouraged to continue and even, if possible, to improve it…”.

Then our ‘mystery shopping surveyors’ completes questionnaire for the shop or business and this is analysed by WAAFA members for the Access Awards. Invitations are delivered to the ‘winners’ and a ceremony is held in handing out the badges and certificates by the Mayor of Winchester and Chair of WAAFA.


An individualised Business Owner’s Pack is created for each shop, business or premises in our Good Accessibility Scheme containing their transcribed copy of the completed survey, their certificate, ‘top tips’ and ‘more tips’ for creating a disability friendly establishment hand-outs and a list of practical advice and further reading DPFs and useful links:

Practical Advice

Please find below the practical advice and further information downloadable in PDF from this webpage:

Dementia Friendly Toolkit

Hampshire County Council

Taking Care of Business

Published by MIND & The Federation of Small Businesses (FSB) provides focused advice if your own staff display mental distress

HM Government Office for Disability Issues (2009) ‘Public Perceptions of Disabled People’

Evidence from the British Social Attitudes Survey, 2009

Overcoming Communication Barriers: Communicating with Deaf People

Goldman W. R. and Mallory J. R. (1992)

Sight Problems Guide - changing the way we think about blindness

RNIB (2013)

Further Reading

Making access to goods and services easier for disabled people

Disability Rights Commission

Equality Act 2010

Planning and access for disabled people: A good practice guide

National Register for Access Consultants

Choice and control/Access to goods and services

HM Government Office for Disability Issues

Seeing it from their side: Adapting older people’s services to support sight loss